A fully automated phone agent that handles inbound calls, qualifies leads, books appointments, routes tasks, and updates your systems — all powered by automation workflows behind the scenes. Designed for operations-heavy teams that need consistent, 24/7 call coverage without extra staff.
Your phone line is still where the highest-value conversations start—but most teams don’t have the capacity to answer every call, ask the right questions, and push everything into their tools.
Midra’s AI Phone Agent handles inbound calls end-to-end: it greets callers in natural language, captures the right data, books appointments, and updates your CRM and calendar automatically.
Under the hood, it runs on our custom automation layer, so every step is auditable, editable, and integrated with the systems you already use.
Answers and routes inbound calls 24/7
Asks structured questions and qualifies leads
Books or reschedules appointments in your calendar
Pushes call outcomes into your CRM, helpdesk, or practice system
Triggers reminders, follow-ups, and internal tasks automatically
Escalates to a human when needed, with full context
We connect your calendars, CRM, and internal systems through our automation layer. Every call event—new lead, booking, cancellation, update—can be written back into the tools you already use.
It can greet callers, ask qualifying questions, verify details, book or move appointments, log reasons for calling, and route to the right person or team when escalation is needed.
Most callers experience it as a fast, structured assistant. We keep the voice natural but honest: it introduces itself clearly, doesn’t pretend to be a human, and focuses on getting things done.
Yes. The script, questions, branching logic, and business rules are fully configurable. As your processes evolve, we simply update the workflow—no need to rebuild from scratch.
All calls run through a secure, logged workflow. Data is only stored and shared with the systems you approve, and access can be restricted with role-based permissions.
Yes. The script, questions, branching logic, and business rules are fully configurable. As your processes evolve, we simply update the workflow—no need to rebuild from scratch.
We start with a short discovery call to understand your current intake process, tools, and volume. From there, we design a pilot workflow and roll it out on one number or department first.
Let's talk about how can AI Phone Agents can help your business.
Your clients already live on WhatsApp and SMS—your operations should too. Midra’s AI WhatsApp & SMS Agent captures structured data, books appointments, triggers reminders, and updates your CRM or practice system automatically. It transforms scattered message threads into a predictable workflow layer powered by our n8n automation engine.
“Instant responses, structured data, and automated follow-ups—without adding headcount.”
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Handles inbound WhatsApp/SMS messages 24/7
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Qualifies leads with predefined business rules
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Books or reschedules appointments in your calendar
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Pushes message outcomes into your CRM or practice system
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Sends reminders, confirmations, and follow-up sequences
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Manages multi-location or multi-brand routing
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Fully customizable tone and conversation logic
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Runs on a secure, auditable automation layer
It greets contacts, gathers information, qualifies leads, manages bookings, shares resources, and routes conversations to the right team when needed.
Yes. We use the official WABA Cloud API for compliance, scalability, and reliable automation. We assist with setup.
Yes—by page, campaign, keyword, language, or user type.
All messages and actions are routed through our custom workflow layer, which updates your CRM, calendar, ticketing, or internal systems.
Fully. Tone, questions, flows, timing, triggers—everything can be tailored.
We design compliant opt-in and messaging sequences. Everything is logged, auditable, and permission-based.
Let's talk about how can AI WhatsApp & SMS Agents can help your business.
Your website is often the first touchpoint, but static forms and generic chat widgets leak opportunities. Midra’s AI Web Assistant guides visitors through your services, collects the right information, qualifies based on your business logic, and pushes everything into your CRM and calendar in real time.
“A website assistant that doesn’t just talk—it takes action.”
Converts visitors into structured leads instantly
Runs customized question flows based on page, service, or campaign
Books meetings directly into your calendar
Pushes all data into your CRM or ticketing system
Handles FAQs and funnels support tickets
Works across languages and visitor segments
Fully configurable conversation and routing logic
Built on a secure, transparent automation layer
It replaces static forms and generic chat widgets with an actionable assistant that qualifies, books, and routes visitors.
Yes. It can sit on top of your existing tools or fully replace them, depending on your workflow.
Yes—landing pages, pricing pages, service pages, returning users, campaigns—each can trigger unique flows.
Yes. It can answer FAQs, create tickets, or forward complex requests to your team.
Every step and condition is configurable. As your services evolve, we update the flows easily.
Yes. Leads captured, meetings booked, and interactions triggered can feed dashboards or reports.
